tl;dr — Support

tl;dr is a Chrome extension and web app that generates AI-powered summaries of articles, YouTube videos, PDFs, and newsletters. This document covers how to get help, troubleshoot common issues, and contact the team.

Getting help

  • Support chat: Visit tl-dr.cc/support to ask a question via the AI-powered support chat. It knows tl;dr's features, pricing, and common issues.
  • FAQ: Visit tl-dr.cc/faq for quick answers to common questions.
  • Email: For anything else, email hello@tl-dr.cc — a real human will respond.

Common troubleshooting

Extension not working on a page

  1. Refresh the page and try clicking the orange tl;dr tab again.
  2. Make sure tl;dr is pinned in Chrome's toolbar (click the puzzle piece icon, then pin tl;dr).
  3. Try reloading the extension from chrome://extensions.
  4. Sign out and back in from the Account tab inside the extension.
  5. If none of that works, email hello@tl-dr.cc with the URL you were trying to summarize.

Summaries not saving
Make sure you're signed in. Check the Account tab in the extension. If you're on the free plan, verify you haven't hit the 10-summary monthly limit.

YouTube not working
tl;dr reads YouTube's auto-generated or uploaded captions. If a video has no captions available, tl;dr can't summarize it.

Can't find a shared summary link
Shared summary pages are public and accessible at tl-dr.cc/s/[id]. If Private Mode was on when the summary was created, it won't have a shareable link.

Plans and billing

  • Free: 10 summaries per month, 3 follow-up chat turns per conversation.
  • Plus ($8/month): unlimited summaries, unlimited chat, priority support.
  • Pro ($18/month): everything in Plus, plus higher-quality AI model for summaries.

Cancel or upgrade any time from the Account tab in the extension. No cancellation flow — one click.

Account and data

  • Delete individual summaries from the History panel in the extension.
  • Delete your account from the Account tab — all data removed within 30 days.
  • Export all your summaries and conversations from the Account tab at any time.
  • We do not sell your data or use it to train AI models.

Contact

Email: hello@tl-dr.cc Website: https://tl-dr.cc Privacy Policy: https://tl-dr.cc/privacy-policy Terms of Service: https://tl-dr.cc/terms